FAQ

LOREALISTAR is an exclusive community for content creators from all L'Oréal Groupe brands. Within the community you can try products and complete missions to earn points in exchange for rewards such as product bundles and invitations to exclusive events and masterclasses.

As a member of LOREALISTAR, you’ll get the opportunity to trying products; new launches and firm favourites, invitations to exclusive events, learn more about our brands, exclusive trend insights and exclusive content upskilling opportunities.
The more activities and missions you complete on the community, the more rewards you will unlock by earning stars. There are four tiers in LOREALISTAR: Rising Star, Bronze Star, Silver Star and Gold Star. They all unlock incredible rewards such as product bundles, new launches and events.

You can earn stars by completing missions. These missions can be found in your profile by clicking on your name in the left right corner.

To unlock the opportunity to apply for free products, you need to reach Bronze Star level. You only need 100 points to unlock this.
Once you reach Bronze Star, you can apply to receive free products in the “Test products” channel in the lefthand menu.

We’re so excited you want to be a part of LOREALISTAR ✨
To unlock the opportunity to apply for free products, you need to reach Bronze Star level. You only need 100 points to unlock this by completing the missions found in your profile. They’re super simple and shouldn’t take you very much time!

Stars will appear on your profile as you complete missions. Some will appear directly, and others will take a little longer as they require internal validation. Don't worry, they all light up eventually!

Congratulations! We’re so glad you were able to complete all the missions ⭐ Product bundles will be sent out once per month and it should take up to 6 weeks to receive. Thank you for being patient and we promise the bundles will arrive soon!

How exciting, we can’t wait to see how you like these products 😍 Once we’ve selected everyone who will receive the products, we will start sending them out. Please allow 1-2 weeks for your products to arrive and we will of course keep you updated along the way!

The way to continue increasing points within the community is by completing the missions that you will find in your profile. We’ll be posting new missions for you to complete every week, so there should be something suitable for everyone. Don’t forget to enable email notifications so you can stay up to date with all new the missions and opportunities.

Hi star,
Here all you need to know to complete your Instagram and TikTok missions.

1. Post on Instagram or TikTok with the required hashtags and mentions indicated in the mission description.
2. Do not modify your social content before receiving your points!
3. After posting, click on the button "Done! Check my profile!" available in the mission description to validate it. Points can take up to 72h to be added.
4. The button will be disabled in all your mission descriptions for 5 minutes once clicked. Our system will scan your social accounts and grant you with points for all the pending missions you’ve correctly completed.

Contact us here if you have any question!

Go to your profile, under settings (⚙️) > “My profile” and in the notifications section you can activate or deactivate your messages.

Once you sign up for the mission and publish the content in a fixed format (reels, photo or TikTok) with the hashtag that we indicate in each mission, it will take one or two days for the points to appear on your account. If you have published a story, we do not have the option to see it and, therefore, you will not be able to add points. If you’re still not seeing your points after 2 days, please double check that you have used the correct hashtag.

If we haven't answered your questions yet, please reach out to L'Orealistar Support. Click on the “Message” button available there to start a private conversation with our Support Team.